Shipping and Returns

Shipping Method: to USA/CAD/UK/AUS ----- is EMS.
Each product is custom made to order and therefore takes 5-10 days to produce.
Delivery Time is: 7-15 business days. 
International Orders: method is: Air Mail Post. Delivery Time: 10-30 business days. All products are produced and shipped by the
factory. 
If there are issues with your product, please use the contact page to describe the problem, and the factory will be immediately
notified. It is up to them to decide a course of action on how to best resolve the issue. Please keep in mind that all computer
monitors will display colors differently and therefore there will be color difference from the finished physical product and how you
see the colors on your monitor. These are all unique designs created only by spirit quest and therefore can only be found here.


How long does shipping take?
We offer two worldwide shipping options for orders:
Standard and Express. Available shipping options
may vary depending on the product type, quantity ordered,
and address type. Standard shipping takes 10-15 business days.


Returning Damaged/Defective Items
We strive for no returns, we are tireless in insuring that every product
that comes from our website is flawless.
Returning Damaged/Defective Items
In cases of damage or defect, we can quickly arrange replacement
if you provide a digital image of the damage or defect along with a clear
description of the problem and preferred action (replacement, refund or credit)
in an email to our customer support team.
In most cases, action can be taken as soon as we have this evidence from you.
If the damage / defect cannot be verified over the phone or via email contact,
 then we will contact you with our next course of action.

I need to change my shipping address.
Please provide an alternative address and we will update it for you right away.
If the product is already marked shipped then we cannot update the address. 

How much is shipping?
Standard shipping is free. Express shipping is handled by DHL and is charged
by weight see individual products for specific fees.
Who are your international shipping carriers?
Express shipping is handled by DHL, the Standard shipping varies depending on
your country.

Can I track my order?
If your order is being shipped to the United States,
you can track your orders in www.usps.com.


I'm missing items from my order.
If you're missing an item, double check the package and other products to make 
sure it's not hiding somewhere.
Different products ship from different
locations and are split into different orders so it may still be on the way.
If you still can't locate it, please let us know and we will make sure you get
what you ordered.

I think my package has been lost.
Please note that all ship times are
estimates and not guaranteed.
If you do not receive the items within 4 weeks of the shipping
date please let us know and we will take further action with the order.

I received a product with low-resolution artwork.
We appreciate you bringing this to our attention. We take many
steps to instruct artists how to properly prepare their files and our system
is designed to detect a majority of these issues. Sometimes an artist can
upscale their artwork which circumvents our screening.
Due to the large number of files we receive daily
we cannot always detect these issues beforehand.
Please email us with a picture of your artwork and order details. We will notify
the artist regarding these issues and provided instructions
for them to update the file. If the artist can update the file to
our satisfaction we can issue you with a replacement, if not we will issue a credit refund.

I received the incorrect items
Please send us a photo of the item(s) and any additional description.
We will review it and begin processing a replacement right away.

Who covers the return shipping cost?
If the product is claimed as damaged or defective and it cannot be determined remotely, we will provide a prepaid return-shipping label to inspect the product.
For all other cases, return shipping costs are the responsibility of the customer. 
How long will it be until I get my money back?
If you have requested a refund, be advised that returning funds usually
take 7-21 days to appear in the account used to make the purchased 

When will my refund show up?
All refunds are issued back to the original form
of payment. Refunds should appear on your
account in 2-3 business days if issued to a credit card.
Refunds issued to a bank account typically take 7-10 days
to reflect on the account balance. If your refund does not show on
your account balance within this time, please contact your credit card
company or financial institution.

What items can't be returned?
Our products are all custom made to order. This means you choose
exactly what you want to purchase and we produce it. We accept returns
on orders that do not match the design criteria given to us by you the customer,
if there is evidence that we have not provided a product of the standard you
expect then returns are negotiable. However, we cannot accept return of
non-defective products on the basis of their design, or any other deviation in
customer preference since making the order. No items can be returned for refund
30 days after receipt. And we cannot accept the return of used items.